Faq
Any Questions?
Frequently Asked questions !!
This FAQ should cover most of the common questions customers might have about shopping at GemGrove.ca.
What do you sell?
Gem Grove sells a variety of jewelry, accessories and gemstones handpicked by our professional staff through our expansive network within the industry.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and shipped via expedited service. You can expect your order to arrive within 3-7 business days.
Do you offer custom jewelry design services?
No, we currently don’t offer custom jewelry design services.
What is your return policy?
We offer a 30-day return policy on all items. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the item is in its original condition.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website (My Account page) or through the courier’s tracking system.
Still Have A Questions?
Please fill out the form below and our team will do their best to help answer your questions within 48 hours.
"GemGrove.ca exceeded my expectations! The quality and brilliance of their jewellery are unmatched, and the customer service is top-notch. I couldn't be happier with my purchase and will definitely be a returning customer!"
Questions / Answers
Shopping with us & what we do
Per pharetra. Tortor porttitor! Suscipit accumsan, diam facilisi quis auctor dignissim mollit varius venenatis magna blandit natoque esse.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), Google Pay, PayPal, and Apple Pay. We have also partnered with Affirm providing customers with financing options.
Is international shipping available?
Yes, we offer international shipping to many countries. Shipping costs and times will vary based on your location and will be calculated at checkout.
How do I contact customer service?
You can reach our customer service team via email at [email protected] or by calling our toll-free number at 1-506-910-2069. Our team is available Monday to Friday, 9 AM to 5 PM EST.
Do you have a physical store?
At this time, GemGrove.ca operates exclusively online. This allows us to offer a wide selection of gemstones and jewelry at competitive prices.
Do you offer financing options?
Absolutely, we have partnered with Affirm which can be utilized during the checkout process.